Driving leads with a smaller budget

CASE STUDY

INDUSTRY: Orthodontics
AGENCY SERVICES: Paid Search, Remarketing, and Programmatic Advertising

What do you do when your client says they need to reduce their digital marketing budget, but still get the same results? You pivot and drive even more leads! Being a good marketer requires one to be willing to change directions, adapt, and use data to revise your plans. And that’s just what the Afflecto Media team did when our client made that call. Find out how our team was able to increase leads, drive more new patient starts, and generate more first-time callers than before despite the decreased budget. Keep reading to find out how we accomplished this task.


CLIENT

Orthodontic network in the St. Louis metro area with six offices under three different practice names.


CLIENT CHALLENGE

For nearly two years, our client had been successfully using digital marketing to increase awareness and drive leads for their orthodontic practices. However, after purchasing additional practices to grow their Dental Service Organization they needed to reallocate budgets to fund onboarding the new practices. The reallocation led to a 46% decrease in their digital marketing spend.


AGENCY OBJECTIVE

Afflecto was tasked with continuing to drive new patient leads with a reduced digital advertising budget. Spend less. Drive the same quantity – if not more – leads. Got it!


AGENCY SOLUTION

We opted to reduce awareness tactics in order to focus the majority of the budget on conversion efforts. This didn’t mean removing all awareness advertising. Supporting awareness is crucial to ensure your marketing reaches people throughout their decision-making process. And the decision-making process for dental and orthodontic decisions can take some time. So it was imperative that our client remain top of mind.

Our past social media advertising and digital display efforts had increased brand awareness for all ortho practices and resulted in an increase of 41% (on average) new website visitors. With demand and attention for these practices established, we knew that a continuity approach to brand awareness would be enough to sustain brand recognition. This allowed us to allocate more dollars to conversion tactics.

Even with these changes to the media plan, additional tweaks were necessary to ensure we reached our lead goals. We knew continuing to use Google Ads and Website Remarketing was the way to go, but how could we rethink our approach? We shifted our strategy to hone in on people who had a higher propensity to convert sooner rather than later.

A NEW SEARCH ADVERTISING STRATEGY

This meant fine tuning our Search targeting to focus only on people making a decision about ortho treatment now; and excluding those who were considering future treatment options. To do this we honed in on the top ten long-tail keywords. These type of keywords are more specific, less competitive, and attract a smaller, super relevant audience. They were the keywords that not only drive a lot of leads, but the ones that turn into new patient starts. They were not necessarily the least expensive, but they were the most effective.

If you can convert higher priced keywords more than the less expensive ones you tend to spend less overall for the same amount of – sometimes more – conversions. Or, in this case new patient starts.

We also focused on website visitors who did not make an appointment or call. Since they had demonstrated a high level of intent it was likely they’d remain interested for the foreseeable future. And convert to new patient starts faster than other groups. These people saw our remarketing ads – both digital display and video – while online. The Afflecto team as able to remarket to this audience using their excusive programmatic partner.


THE RESULT

After six months of the new digital plan being in place we were able to drive more leads with a smaller budget for all orthodontic offices. They also increased new patient starts and first-time callers. Sometimes less can be more.

Digital marketing case study resulted in 63% increase in new patient starts

The year-over-year starts for all six offices were positive with an average of 63% increase in new patients at each location.

The new plan increased calls from an average of 385 per office to 675 calls per office. Additionally, there was a 89% increase in first-time callers to all offices.

Online ‘Contact Form’ submissions from their websites increased 13% (on average) across all six offices.


Contact Afflecto

Interested in driving leads with a smaller budget? Maybe you want to fine-tune your digital marketing plan? Afflecto has extensive experience with developing strategy and running successful digital campaigns. Our experienced team would love to talk to you about your business goals. Let’s chat! Contact Afflecto Media Marketing today.

Afflecto Honored as ‘Best Marketing Firm’ Second Year in a Row

For the second year in a row Afflecto Media Marketing has been named one of the Best Marketing Firms in St. Louis, Missouri, by Small Business Monthly’s ‘Best In Business’ awards.

The award states, ‘these days you can’t succeed in business unless customers know who you are and how you can help them. Finding the right marketing firm can be integral to your success.’ Winners were nominated by readers from around the St. Louis area, which makes this an especially exciting designation for our team.

Client Nomination says Afflecto Exceeded Expectations

This year, we were nominated by two clients who feel like our partnership has been an integral part of their success. One of those clients is Jason Krazer, owner of 1st Choice Construction. He had all but given up on digital marketing after years of disappointing attempts.

Krazer’s company provides roofing, roof repairs, siding, and construction services for residential and commercial buildings. Their business is heavily dependent on the weather. Lead generation for their industry depends on timely, agile marketing since St. Louis weather can turn on a dime. Our team put together a combination of search, social media, Google My Business, and SEO work to help all parts of his business work together better. The results were immediate! In the first month they drove 37 leads and converted 11 of those to clients for a 288% return on investment.

“Afflecto Media Marketing is the best advertising agency we have ever worked with. They are the only advertising agency that not only followed through on what they told us they would do, but exceeded expectations,” said Krazer in his nomination of Afflecto.

“Jason is a good guy who genuinely cares about his clients and the quality of work he and his team provide,” said Michael Rose, President of Afflecto Media Marketing. “Helping them formulate a plan and seeing it through was our pleasure.”

Afflecto’s Award Winning Approach

Afflecto operates from a place of treating their clients’ businesses like their own. Rose believes this has been an integral part of Afflecto’s success. “We don’t just want results that look good on paper. Our goal is always to generate high-quality new business leads,” said Rose. “That’s what we want for our own business, so we go out there every day and make it happen for others as well.”

Thank you to Small Business Monthly for selecting us as one of the top marketing firms in St. Louis for the second year in a row – we look forward to many more!